Frequently Asked Questions
Everything you need to know about bringing Hawkins New York into your home.
What is your shipping policy?
We offer standard ground shipping on all domestic orders. Orders are typically processed within 2-3 business days and delivered within 5-7 business days.
Do you accept returns or exchanges?
Yes, we accept returns on unused and unwashed items in their original packaging within 30 days of delivery. Please note that some items, like apothecary and final sale goods, are non-returnable.
How do I care for my Hawkins New York linens?
Most of our linen products are machine washable. We recommend washing on a gentle cycle with mild detergent and tumble drying on low to maintain the natural texture and softness.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and Canada. For other international inquiries, please contact our customer service team for a custom shipping quote.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products handmade?
Many of our products are artisan-made and feature unique variations in color and texture. We pride ourselves on working with small-scale manufacturers and craftspeople globally.